Leading with Integrity: The Vision of Inyang Etim
"Compliance is not just about following rules; it’s about building trust and shaping a sustainable future." Inyang Etim, Head of Retail Compliance at Access Bank PLC, has dedicated her career…
Dr. Arijana Trkulja’s: The Visionary Force Behind Cybersecurity
"Cybersecurity is much more than a matter of IT." — Stephane Nappo In an age where digital threats evolve at an unprecedented pace, Dr. Arijana Trkulja emerges as a steadfast…
Alice Ruhweza: Connecter and Advocate for People-Centered and Locally-led Sustainable Development
Sustainable development has transitioned from a niche concern to a critical global priority, influencing how societies balance economic development with sustainability. The severe consequences of climate change and environmental degradation…
Measuring the Real Impact of Women Leadership 2025: More Than Representation
The talk over the past few years on women leadership has centered on the need for representation. With the growth of women in leadership in multiple industries, the question is:…
Alexandra da Silva Rodrigues: Redefining Customer Experience
"Customer service is not just about solving problems; it's about creating experiences that build lasting connections.” Alexandra da Silva Rodrigues, the Global Head of Reservations and Customer Services at Generator…
Leadership in Customer Service 2025 and Beyond: AI-Powered Empathy
As businesses evolve by the evolution of customer service, Leadership in Customer Service 2025 steps in as one of the success drivers. The time is one of technology, evolving customer…
The Key Leadership Traits That Separate Visionaries from the Rest
True visionaries as leaders do not only lead individuals or implement business strategies—disrupt industries, spur innovation, and make lasting impressions. It is not necessarily ambition for them against traditional leaders…
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